Entry 09
Unlock. Claim. Redeem. In that order.
Tokens are rewards you unlock. Not something you buy. Not something automatic.
You unlock them at milestones. Then you claim them. Then you use them.
Three steps.
Unlock
You hit a milestone on the loyalty ladder. A token becomes available on your account.
Claim
You must click "Claim." When claimed:
If you don't claim it, it stays inactive. The 30-day window doesn't start until you click "Claim." So wait until you're ready to place an order.
Redeem
Rules when redeeming:
This is the one rule that trips people up, so let's be crystal clear.
Example
You unlock a $25 Free STIXX Token.
Your cart subtotal is $80.
30% of $80 = $24.
Your token applies $24 (not the full $25).
Shipping is always separate. Token is consumed.
Clear math. No surprises.
The cap exists to protect order integrity. It means rewards scale with what you're actually ordering, not just getting applied to a $25 minimum with nothing else in the cart.
Don't claim until you're ready to place an order. The moment you claim, the clock starts.
30 days is enough time. But if you claim on impulse and forget, the token will expire.
Token Recap
No code needed -- applied at checkout.
One free STIXX per customer. $75 minimum order. Auto-applied at checkout.