FAQ

Fast answers. No corporate talk. Just what you need to know.

ORDERING & PAYMENT

SHIPPING & DELIVERY

PRODUCTS & CONTENTS

SESSION & EXPERIENCE

ACCOUNT & SUPPORT

POLICIES & SAFETY

In short

We're fast. We're responsive. We're about quality, consistency, and creativity. If anything ever feels off — from shipping to flavor — we'll make it right.

Still got questions? Text us directly.

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Free STIXX on Your Next Order

No code needed -- applied at checkout.

One free STIXX per customer. $75 minimum order. Auto-applied at checkout.

FAQ

ORDERING & PAYMENT

How do I place an order?

How do I pay?

Why don't you accept cards?

How long do I have to pay after checkout?

How do I make sure my payment is matched to my order?

How do I know my order went through?

SHIPPING & DELIVERY

Do you ship?

How much is shipping?

How long does shipping take?

Do you offer local delivery?

How do I know if my order is shipping or local delivery?

Do you provide tracking?

Is the packaging discreet?

PRODUCTS & CONTENTS

What exactly are Monster Stixx?

Are Monster Pods and Monster Tanks the same?

How much is in each product?

What's inside your products?

What are your products made from - THCA liquid diamonds or live resin?

Are your products sativa, indica, or hybrid?

Do you sell third-party brands?

SESSION & EXPERIENCE

What does "session" mean?

How do I choose the right product?

Are these products strong?

ACCOUNT & SUPPORT

Do I need an account to order?

Where can I see my orders?

How do I contact support?

I made a mistake on my order — what should I do?

POLICIES & SAFETY

Are these products for adults only?

Can I return or cancel an order?

What happens if my order expires?

Is my information secure?

In short

Free STIXX on Your Next Order